FAQs
Orders, Shipping & Returns
Can I track my order?
Of course! You will also receive an email from us with your tracking number once your order ships.
Can I change or cancel my order?
You can edit or cancel your order up to one hour after it has been placed. If it’s been longer than that, you are able to return your order by following these instructions.
Can I buy a gift card?
Yes, and they make the perfect gift for your bubbe for the next Hanukkah. Reach out to us if you want one.
What forms of payment do you accept? And is it secure?
We accept Visa, Mastercard, Amex, Discover, Apple Pay, Paypal, Amazon Payments and Klarna.
Protecting your sensitive data is important to us and we have taken several steps to ensure all of your data is secure.
Returns
We want you to love your product! Please refer to our return policy here. Shoot us a note if you need any help at all.
Do you do wholesale orders?
Definitely! Please reach out to us at wholesale@shoptchotchke.com for more info and a price list.
Product
Are your products Kosher?
All of our products are Kosher except we do sell 2 different Mezuzah scrolls- one that is Kosher and one that is not.
Will your Menorahs and Shabbos Candlesticks fit regular candles?
They sure will. We think our candles look the best but we're slightly biased.
What tools will I need to hang my Mezuzah
All of our Mezuzahs include a 3M tape strip to mount them to your doorpost. You will need a philips head screw driver for putting the back plate on the metal Mezuzahs.
Are the Mezuzahs suitable for outdoor use?
The metal Mezuzahs are perfect for outdoor use, but we don't recommend placing the ceramic ones where they will get rained on directly as they are not sealed in the back.
Care
How do I clean my ceramic Menorah or candlesticks?
After wax has cooled and hardened, you can use a dull tool (like a plastic utensil, or chopstick) to gently scrape off any excess wax. Ceramics are hand-washable with gentle detergent (treat it like you would a nice ceramic mug). If there is still residue on the product, soak it in hot tap-water for a few minutes to soften the wax and then wipe it clean.
How do I clean my metal Menorah?
Polished metal should be wiped with a soft, damp cloth- if deeper cleaning or polishing is required, use cleaner and polish specially made for aluminum or brass, depending which metal you are cleaning. If wax residue is still present after cleaning, soak it in hot tap-water for a few minutes to soften the wax and then wipe it clean.
Can I put the Kiddish cups in the dishwasher?
Honestly, it's probably fine, but we recommend hand washing.